Privacy Policy for TelephonyOne.com

This Privacy Policy describes how TelephonyOne.com ("TelephonyOne," "we," "us," or "our") collects, uses, processes, and discloses your information in connection with your access to and use of our website, services, and applications (collectively, the "Services"). We are committed to protecting the privacy of our users.

This policy applies to individuals in the United States of America, Canada, and Latin America.

1. Information We Collect

We collect information to provide and improve our Services to you. The types of information we collect include:

• Personal Information: This is information that can be used to identify you directly or indirectly. It may include: 
  • Contact Information: Name, email address, postal address, phone number.
  • Account Information: Username, password (encrypted), billing address, payment details (e.g., credit card information, processed securely by third-party payment processors).
  • Identity Information: Where required for specific services, we may collect government-issued identification numbers or other verification details.
  • Communications: Records of your correspondence with us, including customer support inquiries, feedback, and surveys.
• Usage Data: This is information automatically collected when you use our Services. It may include: 
  • Device Information: IP address, browser type and version, operating system, device identifiers.
  • Log Data: Pages you visit, time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  • Location Information: General geographic location derived from your IP address or, with your consent, more precise location data from your mobile device.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track the activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
• Information from Third Parties: We may receive information about you from third-party services, partners, or other sources, such as: 
  • Payment Processors: When you make a purchase, our payment processors provide us with information about the transaction, such as payment status.
  • Marketing and Analytics Partners: We may receive data from these partners to help us understand our users and improve our marketing efforts.
  • Publicly Available Sources: We may collect information from public databases or other public sources.

2. How We Use Your Information

We use the collected information for various purposes, including:

• To Provide and Maintain Our Services: To operate, deliver, and improve the functionality of TelephonyOne.com.
• To Manage Your Account: To create and maintain your account, process your orders, and manage your subscriptions.
• To Personalize Your Experience: To tailor content, features, and offers to your interests and preferences.
• For Billing and Payments: To process transactions, send invoices, and manage payment collection.
• For Communication: To send you service-related announcements, technical notices, updates, security alerts, and administrative messages. We may also send you marketing communications about our products, services, and promotions, from which you can opt-out at any time.
• For Customer Support: To respond to your inquiries, provide technical support, and resolve issues.
• For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, security incidents, or other illegal or prohibited activities.
• For Analytics and Research: To understand how users interact with our Services, analyze trends, and conduct research to improve our offerings.
• For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
• To Enforce Our Terms: To enforce our terms of service and other policies.

3. How We Share Your Information

We may share your information with third parties in the following situations:

• With Service Providers: We engage third-party companies and individuals to facilitate our Services, provide services on our behalf (e.g., payment processing, hosting, analytics, customer support), perform Service-related services, or assist us in analyzing how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• With Business Partners: We may share information with our business partners to offer you certain products, services, or promotions.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes complying with legal obligations, protecting and defending the rights or property of TelephonyOne, preventing or investigating possible wrongdoing in connection with the Services, protecting the personal safety of users of the Services or the public, and protecting against legal liability.
• In Case of Business Transfer: If TelephonyOne is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may share your information with your explicit consent or at your direction.
• Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, marketing, and business development.

4. Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

When we no longer need your Personal Information, we will securely delete or anonymize it.

5. Data Security

We implement a variety of security measures to maintain the safety of your Personal Information. These measures include technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your Personal Information. We will respond to your requests in accordance with applicable laws.

• General Rights (Applicable to many jurisdictions):
   
  • Right to Access: You have the right to request a copy of the Personal Information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Information we hold about you.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your Personal Information under certain circumstances.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information under certain circumstances.
  • Right to Data Portability: You have the right to receive your Personal Information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your Personal Information in certain situations, including for direct marketing purposes.
  • Right to Withdraw Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time.
• For California Residents (California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act (CPRA)):
   
  • You have the right to know what personal information is collected, used, shared, or sold.
  • You have the right to delete personal information.
  • You have the right to opt-out of the sale or sharing of personal information. TelephonyOne does not "sell" or "share" personal information as those terms are defined under CCPA/CPRA.
  • You have the right to limit the use and disclosure of sensitive personal information.
  • You have the right to correct inaccurate personal information.
  • You have the right to non-discrimination for exercising your CCPA/CPRA rights. To exercise these rights, please contact us using the information in the "Contact Us" section below.
• For Canadian Residents (Personal Information Protection and Electronic Documents Act (PIPEDA) and similar provincial laws):
   
  • You have the right to access your personal information and request corrections to it.
  • You have the right to withdraw your consent to the collection, use, or disclosure of your personal information, subject to certain legal or contractual restrictions and reasonable notice.
  • You have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or relevant provincial privacy commissioners. To exercise these rights, please contact us using the information in the "Contact Us" section below.
• For Latin American Users:
   
  • While specific privacy laws vary by country (e.g., Brazil's LGPD, Mexico's LFPDPPP, Colombia's Law 1581), TelephonyOne aims to respect general data protection principles, including transparency, purpose limitation, proportionality, data quality, security, and accountability. We encourage you to review the specific privacy laws in your country for a full understanding of your rights. We are committed to facilitating your rights as outlined in the "General Rights" section above.

To exercise any of these rights, please contact us at the email address provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

7. International Data Transfers

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

8. Children's Privacy

Our Services are not intended for use by anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Children without verification of parental consent, we take steps to remove that information from our servers.

9. Third-Party Links

Our Services may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy. We will also notify you via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the "Effective Date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, your privacy rights, or our data practices, please contact us:

By email: privacy@telephonyone.com