Eduardo Ramirez, Technology Advisor
Skills:
Large-Scale Contact Center Technology Project Management.
A/R Collections Psychology, Methods and Procedures.
Fair Debt Collection Practices Act/Regulation F Compliance.
Case Study
$18 Million A/R Automation Project
Challenge:
High wireless subscription churn due to inefficient non-payment procedures.
Solution (The Technology):
Creation and implementation of automatic procedures leveraging SQL DB, proprietary tools, and contact center technology.
Result (The Business Outcome):
Reduction in non-pay churn, resulting in $18M in savings; validated by Circle of Excellence Award, and numerous references.
Mission
Improve productivity, raise effectiveness, and optimize Order-to-Cash Cycle for Mid Size Businesses.
I specialize in deployment and financial optimization of Order-to-Cash systems.
I count with an amazing set of technology teams to analyze, architect, and deploy enterprise class telephony solutions.
I am actively seeking additional implementation partnerships with leading Order-to-Cash providers,
to bring proven $18M-level results to mid-market and enterprise clients.