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    • About
    • Solutions
      • AI
      • Cloud Computing
      • Connectivity
      • Customer Experience
      • Cybersecurity
      • Digital Transformation
      • IoT
      • SD-WAN
      • Telco Expense Management
      • UCaaS
      • Wireless
    • Use Cases
    • Verticals
      • B2B Sales
      • Contact Center
      • Music Industry
      • Real Estate and Mortgage
      • Receivables Management
      • Recruiting-Staffing
    • Teams
      • Cloud Teams
      • Colocation Teams
      • Connectivity Teams
      • Contact Center Teams
      • Entertainment Team
      • Expense Management Teams
      • International Teams
      • IoT Teams
      • SD-WAN Teams
      • Security Teams
      • UCaaS Teams
      • Voice Teams
      • WAN Teams
      • Web Services Teams
      • Wireless Teams
    • Suppliers
    • Careers

  • About
  • Solutions
    • AI
    • Cloud Computing
    • Connectivity
    • Customer Experience
    • Cybersecurity
    • Digital Transformation
    • IoT
    • SD-WAN
    • Telco Expense Management
    • UCaaS
    • Wireless
  • Use Cases
  • Verticals
    • B2B Sales
    • Contact Center
    • Music Industry
    • Real Estate and Mortgage
    • Receivables Management
    • Recruiting-Staffing
  • Teams
    • Cloud Teams
    • Colocation Teams
    • Connectivity Teams
    • Contact Center Teams
    • Entertainment Team
    • Expense Management Teams
    • International Teams
    • IoT Teams
    • SD-WAN Teams
    • Security Teams
    • UCaaS Teams
    • Voice Teams
    • WAN Teams
    • Web Services Teams
    • Wireless Teams
  • Suppliers
  • Careers

TelephonyOne Customer Experience Solutions

your customer experience Sets YOu Apart

Overview

The importance of understanding your customer experience has never been greater in today’s ultra-competitive markets. Businesses closest to their customers are growing fast, while their competition is being left behind.

Key Learning Points

  • Every business is a Contact Center
    Customer
  • Customers demand digital interactions
  • Omnichannel functionality
  • Analytics
  • Artificial Intelligence’s impact

Customers have specific Service expectations

41%

41%

41%

expectations reality image

And customers simply won’t tolerate it

95%

41%

41%

customer representative agent

of respondents say that a knowledgeable and friendly customer service rep ranks as a top-three factor for a great customer service experience.

96%

41%

96%

quick fix image

of customers expect their issues to be resolved (quickly) on the channel of their choice.

4X

<50%

96%

bad customer experience image

Customers have stopped using a product or service four times on average, in the past year, due to a bad customer service experience.

<50%

<50%

<50%

omni channel image

of respondents have chat, text, social, and/or video interactions available within their contact center.

View Providers List

Ready to start Elevating Your Customers´ Experience?

Contact TelephonyOne today for a free consultation for your business across the USA, Canada, and Latin America.

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TelephonyOne

Villa de Leyva, Boyaca, Colombia

Eduardo Ramirez, TECHNOLOGY ADVISOR PMO MANAGER

Copyright © 2025 TelephonyOne, a project managed by Eduardo Ramirez - All Rights Reserved.


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