Customers have specific Service expectations
41%
41%
41%
And customers simply won’t tolerate it
95%
41%
41%
of respondents say that a knowledgeable and friendly customer service rep ranks as a top-three factor for a great customer service experience.
96%
41%
96%
of customers expect their issues to be resolved (quickly) on the channel of their choice.
4X
<50%
96%
Customers have stopped using a product or service four times on average, in the past year, due to a bad customer service experience.
<50%
<50%
<50%
of respondents have chat, text, social, and/or video interactions available within their contact center.