By design VoIP contact centers handle more calls than call centers with on premise PBX phone system. Cloud based call centers are run 100% over the internet and offer multichannel customer support including self-service options. I t can handle as many inbound calls as needed.
Direct incoming calls to the right call center agents. IVR can be configured based on your business needs.
Increase call quality by recording, pausing, and listening to customer interactions any time.
Get international, local, toll-free numbers or bring yours.
Distribute calls based on business hours, technical support level, IVR options, etc.
Rout calls to best agent based on customers request seamlessly.
Get insights of your operations efficiency through user friendly dashboards and reports.