How much bandwidth do you need?

• What is the average and peak number of concurrent agents utilizing voice and data services?
• What Customer Relationship Management (CRM) and other cloud-based applications are heavily used by agents, and what are their typical bandwidth demands per agent?
• Are agents experiencing any latency, call quality issues (e.g., dropped calls, garbled audio), or application performance problems that might be related to network bandwidth? Please describe.
• What type of telephony infrastructure is currently in place (e.g., VoIP, traditional PBX)? What is the bandwidth allocated for voice traffic?
• Are there any specific performance requirements or SLAs related to call quality and application responsiveness for contact center operations?

• What are the primary network-dependent systems in use (e.g., Point of Sale (POS) systems, inventory management, security cameras, digital signage, guest Wi-Fi)?
• What is the average and peak transaction volume that relies on network connectivity?
• Are there any bandwidth limitations affecting transaction processing speed, inventory updates, or the performance of other critical retail applications?
• What is the typical bandwidth usage for guest Wi-Fi, and are there any performance issues reported by customers?
• Are there any specific requirements for real-time data transmission for inventory management or security systems?

• What are the core business applications and services that rely heavily on network connectivity (e.g., email, file sharing, video conferencing, cloud-based productivity suites)?
• What is the average and peak number of employees utilizing the network concurrently?
• Are employees experiencing any slowdowns or performance issues with critical business applications? Please describe.
• What is the typical usage of video conferencing and other bandwidth-intensive communication tools?
• Are there any large file transfers or data backups that occur regularly and impact network performance?

• What is the current total bandwidth capacity of your internet connection(s)? Please specify upload and download speeds.
• What is the current utilization rate of your internet connection(s) during peak business hours? How is this measured?
• What is the capacity and current utilization of key internal network infrastructure components (e.g., routers, switches, firewalls)?
• What is the current network topology and layout of the site? Please provide any relevant diagrams if available.
• What is the age and condition of the current network infrastructure? Are there any known limitations or end-of-life equipment?
• Who is your current Internet Service Provider (ISP)? What is the duration and terms of the current agreement?

• Do you have any redundant internet connections or failover mechanisms in place? What is the capacity of the backup connection?
• What are your requirements for network uptime and availability?
• Are there any specific security requirements that impact network bandwidth (e.g., VPN usage, intrusion detection/prevention systems)?
• Are there any specific regulations or compliance requirements that need to be considered regarding network infrastructure and data transmission?

• Are there any specific applications or services that are particularly sensitive to network latency or bandwidth limitations? Please list them.
• What are the typical file sizes being transferred or accessed on the network?
• Is there significant use of real-time communication tools (e.g., video conferencing, collaboration platforms)?

• What is the anticipated number of employees/agents/devices that will connect to the network at the new or expanded site?
• What new applications or services are planned for the new or expanded site that will require network bandwidth? What are their estimated bandwidth requirements?
• What are the expected peak transaction volumes or data processing needs for the new or expanded site?
• Are there any specific performance requirements or SLAs that need to be met at the new or expanded site (e.g., for call quality, application responsiveness, transaction speed)?
• What is the projected growth in network usage over the next 1-3 years at this site?

• Are you satisfied with the current bandwidth capacity, reliability, and performance of your existing ISP service? If not, please specify the issues.
• Are you anticipating any significant increases in bandwidth in the near future that your current ISP agreement may not accommodate?
• Are there any specific bandwidth requirements (upload/download speeds, latency, jitter) that are critical for your operations and need to be guaranteed in a new agreement?
• Are you interested in exploring options for redundant internet connections or different service levels?
• What is your budget range for a new ISP agreement?

or Contatil efice iBy gathering this information, TelephonyOne is well-equipped to understand the current and future needs of our clients.  We'll likely ask more questions before the design phase begins.  This is just a start. 

Complete the appropriate form:

1. Contact Center
2. Office Building
3. Retail Store