Contact Center Telephony
Connectivity, Cloud Services, Project Management
Contact Center Telephony
Connectivity, Cloud Services, Project Management
What is a VoIP Contact Center?
Cloud Based/Hosted PBX
VoIP contact centers are designed to handle more calls than call centers with on premise PBX phone system. Cloud based call centers are run 100% over the internet and offer multichannel customer support including self-service options. I t can handle as many inbound calls as needed.
We provide contact center solutions from these leading edge technology companies.
To find out more about our services, schedule a non-biding consultation call.
Telecom engineer working while you focus on your business!
Contact Center Features
Interactive Voice Response (IVR)
Interactive Voice Response (IVR)
Interactive Voice Response (IVR)
Direct incoming calls to the right call center agents. IVR can be configured based on your business needs.
Call Recording
Interactive Voice Response (IVR)
Interactive Voice Response (IVR)
Review and train your agents to maximize performance and achieve your KPI goals.
VoIP Phone Numbers
Interactive Voice Response (IVR)
Automatic Call Distribution (ACD)
Get international, local, toll-free numbers or bring yours.
Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD)
Automatic Call Distribution (ACD)
Distribute calls based on business hours, technical support level, IVR options, etc. You define the call distribution rules to match your contact center operation goals.
Call Routing
Automatic Call Distribution (ACD)
Call Routing
Rout calls to best agent based on customers request seamlessly.
Reports
Automatic Call Distribution (ACD)
Call Routing
Get insights of your operations efficiency through user friendly dashboards and reports.